POSITION SUMMARY: The Relocation Associate is responsible for ensuring a positive relocation experience for the transferee by assisting the Relocation Consultant with the majority of activities connected to the relocation. Associates process transferee requests, respond to general inquiries, document activities, information and transactions in the appropriate Altair information systems, ensure all required documents are correctly executed and placed in the relocation file and handle any other tasks as directed by the Relocation Consultant and/or Operations Manager and/or Altair management. POSITION RESPONSIBILITIES: ●Provide a positive relocation experience for the transferee ●Have general knowledge of Relocation Consultant’s assigned clients’ programs ●Respond to general inquiries from transferees when Consultant is not available ●Ensure Consultant knows of any and all activity occurring when Consultant is not available ●As directed by the Relocation Consultant, assist in obtaining services, information, and documents for assigned transferee file; document activity in Altair information systems ●As directed by the Relocation Consultant sends pre-marketing packets to realtors ●Process transferee requests for benefits including but not limited to disbursements, lodging & transportation ●Ensure completeness of each relocation file, i.e., all data/information is accurate and up to date at all times; documents and contracts, signed, dated, approved, executed and placed in file ●May mentor lesser experience Associates ●Any additional assignments, activities, and/or projects as requested by Consultant or Altair management EDUCATION:
Bachelors Degree or
Equivalent combination of experience, skills, training and education
EXPERIENCE and TRAINING:
● Prior relocation experience
● High energy level, self confident, service and customer centric
● Knowledge of Microsoft Office Products, Word and Excel and Outlook; able to quickly and accurately input alpha and numeric data
● Able to confidently communicate/interface at multiple levels across the Company and with others as required
● Ability to manage multiple projects simultaneously
● Calm under pressure
● Deadline and time sensitive
● Ability to make effective business decisions based on factual information
● Ability to remain focused on business activities; not distracted by non-business related activities in workplace
Altair is an equal opportunity employer
|