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A Time for Reskilling

As we slowly but surely find our way out of the COVID-19 pandemic, it is undeniable that our industry is going to need to pivot to meet the changing needs of mobile employees. These changes will likely require global mobility managers and team members to explore opportunities to acquire new skills and hone existing skills.

The relocating employee of the future will likely need more empathy than previously. We’ve long referred to our operations team members as relocation “counselors,” and that nomenclature will likely become even more literal in the coming months, as these team members will need to prioritize the mental and emotional needs and challenges of their customers.

According to Helen Riess (associate professor of psychiatry at Harvard Medical School, director of the Empathy and Relational Science Program at Massachusetts General Hospital in Boston, as well as a co-founder and chief scientist of, empathy plays an important role in our society’s ability to function, promoting a “sharing of experiences, needs and desires between individuals.”

Our neural networks are set up to interact with the neural networks of others in order to both perceive and understand their emotions and to differentiate them from our own, which makes it possible for humans to live with one another without constantly fighting or feeling taken over by someone else. Research has shown that empathy is not simply inborn, but can actually be taught. Training around empathy should be a consideration for organizations supporting mobility.

About Global Consulting Services

Altair Global Consulting Services

One size doesn’t fit all when it comes to our Client Partners’ programs, policies and cultures. In order to deliver an unmatched mobility experience, we provide expert recommendations and insights to build and strengthen our clients’ benefit offerings to meet their overall business and talent mobility objectives for the future. Working with more than 100 companies each year, Altair’s Global Consulting Services team takes a holistic approach to mobility by arming clients with first-rate data, research and trend information to find the best relocation and mobility solutions for your employees, your mobility program and your company.

Published On: March 13, 2020

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