If you haven’t had time to explore the Customer Experience dashboards in the STAR Client Portal, now is the time to do so. These dashboards are designed to offer a real-time, interactive view of your employees’ relocation and assignment experiences, as obtained through Altair’s proprietary series of X-checks and surveys. We are pleased to announce Altair has further enhanced your CX dashboards with the introduction of new data assets: Temporary Housing Arrival and Departure Insights!
As a reminder, Altair launched our Temporary Housing Arrival (THA) and Temporary Housing Departure (THD) X-checks in Q2 2020, in the midst of an unyielding pandemic, which directly threatened key employee experiences, as well as other moments that matter. We are both pleased and grateful to have achieved our THA and THD X-check objective of connecting with customers to ensure they feel cared for, in control, connected and reassured. These time-sensitized, service-specific check-ins have fostered a non-invasive yet highly insightful perspective of how employees are navigating their temporary housing experiences. This feedback is even more important now due to unprecedented circumstances, including physical distancing, hygienic concerns, office closures, travel restrictions, local/statewide lock-downs and personal quarantine guidelines.