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Altair Global at WERC GWS 2023: Elevating Mobility through XM and Sustainability

We’ve all had time to rest, recoup, and evaluate from the Worldwide ERC (WERC) Global Workforce Symposium (GWS) 2023 in Boston, and now that we have, as the dust settles, one thing remains evident: this was a GWS for the books!

Altair Global’s dedication to the global mobility industry was evident. This prestigious annual event offered the perfect platform for Altair to showcase its thought leadership and unwavering commitment to excellence. Our participation throughout the week revolved around two central themes: experience management (XM) and sustainability.

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Elevating Mobility through Experience Management (XM)

RMC Industry Trends: Policies, Technology, and the Relocation Industry Business Model with Kathryn Cassidy | Wednesday, October 18

One of the highlights of our GWS experience was Altair’s President and COO, Kathryn Cassidy’s participation in a main stage panel session. Just following the conference’s kickoff opening keynote, Kathryn was among a group of relocation management company (RMC) leaders who explored the latest changes, challenges, and advancements within mobility. The discussion included as the hot topic of the day, artificial intelligence, and its impact on future RMC business models. Altair’s presence and Kathryn’s answers on this panel, including how AI can be harnessed as an efficiency-gaining assistant to a human’s work – not a replacement, underscored our commitment to innovation and forward-thinking solutions in the field of mobility.

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How Experience Management (XM) Technology Can Level Up Your Mobility Program | Wednesday, October 18

Following the main stage panel, Altair’s commitment to XM took center stage in this breakout session. Altair’s Brian Potts, EVP of the Americas, moderated the panel of thought leaders across disciplines: Matthew Eschrich, VP of Client Services at Altair Kelechi Anyanwu, Regional Head of Solution Strategy, Customer Experience at Qualtrics, Tricia Sirois, Senior Manager of Global Mobility at Adobe, and Rob Burns, Owner and CEO at IOR Global Services. The panel emphasized the multidisciplinary nature of XM, which combines psychology and data to deliver exceptional experiences to relocating customers. Key takeaways included the significance of real-time feedback to course-correct in the moment, the value of integrating experience (X) and operational (O) data, and the power of omnichannel listening and customer engagement.

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Environmental, Social, and Governance (ESG) Initiatives: A Sustainable Approach to Mobility

7th Annual Supplier Partner Awards Ceremony and Luncheon | Tuesday, October 17

The Supplier Partner Awards Ceremony and Luncheon was more than just a celebration of excellence; it was a testament to Altair’s commitment to ESG initiatives. The event reinforced the importance of sustainability and collaboration within our industry, not only recognizing exceptional supplier partners for their dedication in typical categories like real estate broker services and logistics support services, but also honoring those with ESG-focused business strategies in the categories of environmental consciousness, humanitarian commitment, and innovation. Altair recognized our outstanding supplier partners who share our vision for a more sustainable future over a ceremony and lunch to kick off the week’s conference and events.

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Sustainability Advisory Council Meeting | Thursday, October 19

Brian Potts, EVP of The Americas at Altair, also attended the WERC’s Sustainability Advisory Council meeting as one of the founding members. The closed-door session delved into the challenges of meeting corporate clients’ sustainability metrics across various platforms. Altair will help the Council streamline preferred partners and standardize templates for future Requests for Proposals (RFPs), further advancing sustainability within the mobility landscape.

Networking and Celebrating Excellence

Strategic Sponsor Booth at WERC Exhibit Hall | Wednesday, October 18 and Thursday, October 19

It wouldn’t be a proper WERC GWS without networking opportunities! We continued the XM conversation over at our booth, where attendees could follow Altair’s own XM journey through a timeline map that wrapped around our booth. Additionally, attendees got to pick their own, limited-edition enamel pins as a keepsake to wear at future GWS events.

Sponsored Wednesday Night Live and Photobooth | Wednesday, October 18 at The Royale Nightclub

Altair was proud to once again sponsor the popular, annual, ticket-entry-only event, Wednesday Night Live, an evening filled with live music from a lively and entertaining band at The Royale Nightclub. To continue our dedication to attendees’ experience, we also sponsored a green screen photo booth with fun props and a Boston-themed backdrop that provided for both print and digital photos sent straight to attendees’ email addresses.


Altair Global Client Dinner | Thursday, October 19 at The Banks Fish House

Our week at GWS concluded with a memorable dinner at The Banks Fish House in celebration of our incredible client partners. The event provided a platform for corporate representatives and Altair team members to celebrate new and continued partnerships, as well as share insights. The evening was filled with the best fresh seafood Boston had to offer, live caricature portraits, and the picturesque backdrop of historic Trinity Church.

In conclusion, Altair’s presence at GWS was marked by its dedication to the themes of XM and ESG. As we look ahead to the next WERC conference in Maryland in October 2024, Altair remains committed to driving excellence and sustainability in the mobility sector.  

Published On: November 3, 2023

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