San Diego to Sydney with two kids and a cat, fully managed. A new hire relocating from Denver to Dallas on lump sum benefits. No matter the move, Altair Global’s STAR platform is a customer’s end-to-end digital companion. And now, we’ve reimagined the experience with a technology transformation, delivering an enhanced focus on UX, new features, and seamless access to expert resources to power today’s consumer. 

Altair is the leading experience management (XM) provider in global mobility, which means we have access to deeper data-driven insights from our client partners and their relocating employees.

“We are continuously listening and evolving our model based on knowledge through XM,” said Kathryn Cassidy, President and Chief Operating Officer. “We understand that our clients want more employee choice and flexibility within their benefits program to better serve the dynamic needs of their mobile population, and that our customers want their relocation experience to be easy. Through a reimagination of how we deliver outstanding services through technology touchpoints, we are empowering today’s consumer in the ways we know they want.”

These purpose-built improvements begin on the STAR home page. Designed to simplify every step of the relocation journey, a fresh look-and-feel greets our customers and “Actions”–or tasks–now drive the experience. It’s a relocating employee’s digital to-do list, tracking everything from uploading receipts for reimbursement to booking their final move travel. Actions ensure employees know exactly what to do next without any guessing, keeping their journey moving forward smoothly. This is all in service of reducing customer effort–an important satisfaction metric we measure at Altair.

From the Altair Anywhere app or their desktop, STAR navigates employees through every step of their relocation through one simple digital experience. Within STAR, employees can personalize their account by assigning delegates to help manage their move, sign up to receive SMS or email alerts, and enable accessibility mode for improved visibility. To manage their relocation benefits, they can use Altair’s proprietary budgeting tool to carefully forecast expenses within a budget, securely enter bank details and request funds at the click of a button, find curated information about their destination city, keep track of documents and compliance records, and more–all while feeling informed, supported, and in control.

Speaking of support, help is also just a click away through messaging with their Altair Global Customer Experience representative, connecting with Ali, Altair’s AI-powered virtual assistant, or reaching our 24/7 Experience Management Center.

Further reducing friction in the relocation experience, we built Marketplace for those customers with lump sum or managed-cap cash allowances. Seamlessly accessed from the STAR home page, Marketplace is Altair’s answer to limited services benefits packages while enabling customer choice and maintaining a high standard for duty of care.

Altair’s global supplier partner network consists of carefully vetted and managed providers who balance cost containment with exceptional service delivery. From a modern, tile-based navigation, employees can search our refreshed Marketplace of move partners based on their unique needs. By directing the focus to outcomes, employees can easily recognize what they need, such as Sell My Home, Ship Boxes, Rent a Car, Move Pets, Utility Setup, and Language Learning.

Not sure where to begin? No problem. Marketplace also has employees covered with popular move bundles, such as First Time Homebuyer, Moving from College, and International Assignment. No matter how they begin their search, a Favorites list allows employees to easily review robust company profiles, compare quotes, and select their ideal move partners with confidence.