Teresa Tyrrell, Director of Destination Services, participated in the “State of the Industry – The Real Estate Squeeze” session. As part of an international panel of DSPs, Tyrrell discussed the impact of the housing squeeze in their respective countries on service delivery and managing client expectations.
Tyrrell emphasized the importance of DSP consultants having contact with a transferee as early as possible in their relocation journey. This means offering peace of mind and reducing the anxiety that often comes with negative messaging available online. She also stressed the importance of measuring service delivery against expectations – Altair DS, for its part, has three automated experience management checks (or X-checks) during service delivery. This means they can correct any issues in the moment and ensure a positive relocation experience.
Communication early and often is key to ensuring a transferee is prepared for their permanent home search in their destination country. This builds trust with the transferee, knowing someone local at the destination is there to help and support them every step of the way.