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Privacy Statement

Privacy Statement

Last Updated: January 1, 2020

Altair Global (“Altair”, “We”, “Us) is a leading provider of global mobility services to companies around the world. While information is the cornerstone of our ability to provide superior service, our most important asset is the trust our customers place in Altair. We value the relationship we have with our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable privacy laws in the US and other jurisdictions where Altair provides services, and our own internal standards and best practices.

This statement covers information collected and displayed on altairglobal.com and does not apply to other websites that may be accessible through altairglobal.com. We encourage you to read the privacy statements of those other sites to learn how they collect and use information about you.

To assist you with reading through our privacy statement, we have provided questions and categories below that you may find helpful in understanding our privacy practices:

Information You Provide to Us

We may obtain personal information about you ONLY if you elect to give us that information. This information will be used to contact you and to provide the services authorized by your employer. The types of personal information we ask you to provide may include but not limited to the following:

  • Name
  • Address
  • Zip code/Postal code
  • Telephone number
  • E-mail address
  • Bank account information

Information Collected Automatically

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing and site functionality, and provide support services when needed.

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may need to share your personal information with certain third parties such as our agents, service providers, and other representatives acting on our behalf for limited purposes.

The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired.

We may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. You will be notified via a prominent notice on our website for 30 days of any such change in ownership or control of your personal information.

Altair is an “Opt In” organization. Altair will only use your personal information to deliver services which your employer has authorized. You may deny the use of your personal information at any time by emailing [email protected] and stating your desire.

Altair is committed to protecting the personal information you share with us. Altair uses a combination of industry-standard security technologies, procedures, and organizational measures to protect against the loss, misuse, and unauthorized access of your personal information under our control. To accomplish this, we take the following steps:

  • We employ internal access controls to ensure that the only people who see your information are those with a need to do so to perform their official duties.
  • We train relevant personnel on our privacy and security measures.
  • We physically secure the areas where we hold hard copies of the information we collect online.
  • We regularly back up the information we collect online to insure against loss.
  • We use technical controls to secure the information we collect online as appropriate, including but not limited to: encryption, firewalls, and password protections.
  • We periodically test our security procedures to ensure personnel and technical compliance.

When you enter sensitive information, such as bank account information, we encrypt the transmission of that information using Transport Layer Security (TLS) technology.

We cannot ensure or warrant the security of any information you transmit to us by email, and you do so at your own risk. No method of transmission over the internet, or method of electronic storage, is 100% secure; therefore, we cannot guarantee its absolute security.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:

  • Strictly necessary cookies. These cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Google analytics cookies. These cookies help us understand how our visitors engage with our website to better enhance their experience. These cookies may collect information and report website usage statistics without personally identifying individual visitors to Google. Learn more about the Google Analytics cookie usage here.

This site may contain links to other sites. Altair is not responsible for the privacy practices or the content of other websites.

Our website includes Social Media features, such as the Facebook Like button [and widgets, such as the Share This button or interactive mini-programs that run on our site]. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social Media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy statement of the company providing it.

Technologies such as cookies, beacons, tags, and scripts are used by Altair and our partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual, as well as, aggregated basis.

We use cookies to store information regarding user sessions. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Individuals who wish to update, delete, or correct personal information should use the contact information provided below. We will respond to your request within a reasonable timeframe.

We are committed to protecting the privacy of children. In accordance with the U.S. Federal Trade Commission (FTC) Children’s Online Privacy Protection Act (COPPA), California Consumer Protection Act (CCPA) and the EU General Data Protection Regulations (“GDPR”) we will not knowingly or intentionally collect personal information online from children under the age of 13.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Some of the countries where Altair provides services may not have the equivalent level of data protection laws as those in your location, if we need to transfer personal data outside of the EEA, we will take steps to make sure your personal data is protected and safeguard once it leaves the EEA. In particular, we require third parties to whom we transfer your data to agree to abide by the Model Clauses approved by the European Commission and permitted under Article 46 of the European Union General Data Protection Regulations. If you wish to obtain the details of such safeguards, you can request them from the Data Protection Officer at [email protected]

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Statement of Altair Global and its subsidiaries (collectively, “we,” “us,” or “our”) and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:


Category Examples Collected
A. Identifiers. A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. YES
C. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). YES
D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. YES
E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. NO
F. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. YES
G. Geolocation data. Physical location or movements. YES
H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. NO
I. Professional or employment-related information. Current or past job history or performance evaluations. YES
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. NO
K. Inferences drawn from other personal information. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. NO

Personal information does not include:

  • Publicly available information from government records.
  • De-identified or aggregated consumer information.
  • Information excluded from the CCPA’s scope, like:
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from our clients (i.e., your employer) or their agents. For example, from documents that our clients provide to us related to the services for which they engage us.
  • Indirectly from our clients or their agents. For example, through information we collect from our clients in the course of providing services to them.
  • Directly and indirectly from activity on our website (www.altairglobal.com). For example, from submissions through our website portal or website usage details collected automatically.
  • From third-parties that interact with us in connection with the services we perform. For example, third-party service providers with whom you may interact directly.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

  • To fulfill or meet the reason for which the information is provided. For example, if you provide us with personal information in order for us to arrange certain aspects of your relocation, we will use that information to coordinate those services.
  • To provide you with information, products or services that you request from us.
  • To provide you with email alerts and other notices concerning our products or services, or events or news, that may be of interest to you.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between your employer and us, including for billing and collections.
  • To improve our website and present its contents to you.
  • For testing, research, analysis and product development.
  • As necessary or appropriate to protect the rights, property or safety of us, our clients or others.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.

We do not collect additional categories of personal information or use the personal information collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose.  When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

Category A:   Identifiers.
Category B:   California Customer Records personal information categories.
Category C:   Protected classification characteristics under California or federal law.
Category I:    Professional or employment-related information.

We disclose your personal information for a business purpose to the following categories of third parties:

  • Our affiliates.
  • Service providers.
  • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.

WE HAVE NOT AND WILL NOT SELL ANY PERSONAL INFORMATION.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights.

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we disclosed your personal information for a business purpose, you will receive a listing of disclosures made for a specific business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with your employer.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  6. Engage in historical or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.  Making a verifiable consumer request does not require you to create an account with us.  We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.  We will deliver our written response by mail or electronically, at your option.  Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt.  The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.  If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you (or your employer) different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services unless your actions prevent us from performing those services.
  • Suggest that you (or your employer) may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you through a notice on our website homepage.

Contact Information

If you have any questions or comments about this notice, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

To report any known or suspected privacy or security breaches or if you do not feel your concerns have been addressed in our privacy statement, feel free to contact our Data Protection Officer, George Powdar. You may contact us in the following ways:

  • By email at [email protected]
  • By phone at (888) 905-2117
  • By mail at:
    ATTN: PRIVACY
    ALTAIR GLOBAL
    3201 DALLAS PARKWAY
    SUITE 1200
    FRISCO, TX 75034
    UNITED STATES OF AMERICA

Because Altair will continue to implement new technologies and improve the services and features we provide, this statement is subject to change. Changes or additions to this privacy statement will be posted below for 30 days. If we change our information practices or this privacy statement in such a way that your personal information may be used or shared in a different manner from when it was collected, we will notify you by means of a notice on this site prior to the change becoming effective. We will give you the opportunity to opt-out of having your information used or shared in that new manner.

Privacy Shield Framework

Altair participates and complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Altair has certified to the U.S. Department of Commerce that adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and view our certification, please visit https://www.privacyshield.gov/list.

Altair is committed to its responsibility for processing information it receives under the principles set forth in the Privacy Shield Framework. These responsibilities include the onward transfer of information received from the EU.

With respect to personal Information received or transferred pursuant to the Privacy Shield Frameworks, Altair is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Altair may be required to disclose personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Should you have a dispute involving data processed from the EU, you may contact the American Arbitration Association (for non-human resources data). Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. Once arbitration is invoked, in some cases the individual may lose the option to seek relief for the same claimed violation in another forum. For more information about binding arbitration, please visit: http://www.commerce.gov/privacyshield/.

Acceptance of This Privacy Statement

By using this site, you consent to the collection and use of your personal information and other non-personally identifying information by Altair in accordance with this privacy statement.