Last Updated: February 1, 2023
Altair Global (“Altair,” “We,” “Us”) is a leading provider of global mobility services to companies around the world. While information is the cornerstone of Our ability to provide superior service, Our most important asset is the trust Our customers place in Altair. We value the relationship We have with Our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable privacy laws – wherever We may operate – and Our own internal standards and best practices.
This statement covers information collected and processed via www.altairglobal.com and related sites, and does not apply to other websites that may be accessible through www.altairglobal.com. We encourage you to read the privacy statements of those other sites to learn how they collect and use information about you.
To assist you with reading through Our privacy statement, We have provided questions and answers below that you may find helpful in understanding Our privacy practices:
Information You Provide to Us
We may obtain personal information about you ONLY if you elect to give Us that information. This information will be used to contact you and to provide the services authorized by your employer. The types of personal information We ask you to provide may include but not limited to the following:
- Zip code/Postal code
- Telephone number
- E-mail address
- Financial information, including banking information
- Other information you may share with Us.
Information Collected Automatically
As is true of most websites, We gather certain information automatically and store it in log files. This information includes Internet Protocol (“IP”) addresses, browser type, Internet Service Provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data.
We may combine this routinely collected log information with other information We collect to improve services We offer you, marketing and site functionality, and provide support services, when needed.
The short answer is, yes. While We will NEVER sell your personal information to ANYONE, We may need to share it with others but only in the ways described in this Privacy Statement. We may need to disclose information to certain third parties such as Our agents or subcontractors, service providers, and other representatives acting on Our behalf for limited purposes. These may include, certain individuals and entities We utilize to help Us provide the services. The third parties with whom We conduct business are only authorized to use your information to perform the services for which they were selected and retained.
We may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by applicable law. Unless prohibited by law enforcement, We will provide you with notice and an opportunity to oppose any such disclosure. We reserve the right to report to law enforcement agencies and/or your employer any activities that We, in good faith, believe to be unlawful, abusive, harassing, or threatening to others. We may share certain personal information when We believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event. You will be notified via a prominent notice on Our website for 30 days of any such change in ownership or control of your personal information.
Altair is an “Opt In” organization. Altair will only use your personal information to deliver services your employer has authorized. You may deny the use of your personal information at any time by emailing [email protected] and stating your desire. You must, however, understand, if We cannot communicate with third parties, We may be limited in the ways We can assist you.
Altair is committed to protecting the personal information you share with Us. We use a combination of industry-standard security technologies, procedures, and organizational measures to protect against the loss, misuse, and unauthorized access of your personal information under Our control. To accomplish this, at a minimum, We take the following steps:
- We employ internal access controls to ensure that the only people who see your information are those with a need to do so to perform their official duties.
- We train relevant personnel on Our privacy and security measures.
- We physically secure the areas where We hold hard copies of the information We collect online.
- We regularly back up the information We collect online to protect against loss.
- We use technical controls to secure the information We collect online as appropriate, including but not limited to: encryption, firewalls, and password protections.
- We periodically test Our security procedures to ensure personnel and technical compliance.
When you enter sensitive information, such as bank account information, We encrypt the transmission of that information using Transport Layer Security (“TLS”) technology. However, We cannot ensure or warrant the security of any information you transmit to Us by email, and you do so at your own risk. No method of transmission over the internet, or method of electronic storage, is 100% secure; therefore, We cannot guarantee its absolute security.
We are committed to protecting the privacy of children. In accordance with all applicable laws, We will not knowingly or intentionally collect personal information online from or about children under the age of 13 unless necessary to perform the Services (e.g., visa and immigration, schooling, travel).
Altair is committed to its responsibility for processing information it receives under the principles set forth in all applicable laws, including the UK’s ICO and EU Data Commission regulations, and the Privacy Shield Framework. These responsibilities include the onward transfer of information received from the EU, UK, and/or Swiss confederation.
- EU/Swiss Confederation Citizens and Residents Privacy Rights
Some of the countries where Altair provides services may not have the equivalent level of data protection laws as those in your location; if We need to transfer personal data outside of the EEA or Swiss Confederation, We will take steps to make sure your personal data is protected and safeguard prior to removal. In particular, We require third parties to whom We transfer your data to agree to abide by the Standard Contractual Clauses approved by the European Commission and permitted under Article 46 of the European Union General Data Protection Regulations. If you wish to obtain the details of such safeguards, you can request them from the Data Protection Officer at [email protected]
- Privacy Shield Framework
Despite the decision in Schrems II, Altair continues to participate in and abide by the EU-and Swiss-U.S. Privacy Shield Framework established by the U.S. Department of Commerce, European Commission, and Swiss Administration, respectively. Privacy Shield addresses the collection, use, and retention of personal information transferred from the European Union and/or Swiss Confederation to the United States. If there is any conflict between the general terms in this privacy statement and the more specific Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view Our certification, please visit https://www.privacyshield.gov/list.
Under the Privacy Shield Frameworks, Altair is also subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Altair may be required to disclose personal information in response to lawful requests by public authorities, including compliance with national security or law enforcement requirements. Should you have a dispute involving data processed between Altair and the EU or Swiss Confederation, you may contact the International Centre for Dispute Resolution® and/or American Arbitration Association (for non-human resources data)
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. Once invoked, an individual may lose the option to seek relief for the same claimed violation in another forum. For more information about binding arbitration, please visit: https://osec.doc.gov/opog/privacy/default.html
- State Residents’ Privacy Rights
Residents of an increasing number of States within the United States have the right to request that companies provide you with information regarding the parties’ to whom We may disclose your personal information. Under the California Privacy Rights Act (“CPRA”), residents generally have a right to Opt-out or Opt-in to the use of personal information by third parties for direct marketing purposes. Visit [insert hyperlink to CPRA Policy] to learn more about your privacy rights. If you are a resident of any other state and want to know how to exercise your rights, you may send your request to [email protected]
 The Information Commissioner’s Office (“ICO”) is an independent regulatory office dealing with the Data Protection Act 2018 General Data Protection Regulation and the Privacy and Electronic Communications (EC Directive) Regulations 2003 across the UK; the Freedom of Information Act 2000 and the Environmental Information Regulations 2004 in England, Wales and Northern Ireland and, to a limited extent, in Scotland.
 Court of Justice of the European Union decision in the case Data Protection Commission v. Facebook Ireland, Schrems (July 2016)
 Cal. Civ. Code §1798.01, et. seq. (2018)
We use the following cookies:
- Strictly necessary cookies. These cookies are required for the operation of Our website. They include, for example, cookies that enable you to log into secure areas of Our website.
- Analytical/performance cookies. They allow Us to recognize and count the number of visitors and to see how visitors move around Our website when they are using it. This helps Us improve the way Our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognize you when you return to Our website. This enables Us to personalize Our content for you and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to Our website, the pages you have visited, and the links you have followed. We will use this information to make Our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Our website includes Social Media features, such as the Facebook Like button, and widgets, such as the Share function. These buttons or interactive mini-programs run on Our site and may collect your IP address, identify the page(s) you visit on Our site, and may set a cookie to enable the feature to function properly. Social Media features and widgets are hosted either by a third party or directly on Our site. Your interactions with these features are governed by the privacy statement of the company providing it.
This site may contain links to other sites. Altair is not responsible for the privacy practices or the content of other websites.
We will retain your information for as long as your account is active or as needed to provide the services. If you wish to cancel your account or request that We no longer use your information to provide services, contact Us at [email protected]. We will retain and use your information as necessary to comply with Our legal obligations, resolve disputes, and enforce Our agreements.
Individuals who wish to update, delete, or correct personal information should use the contact information provided below. We will respond to your request within a reasonable timeframe.
To report any known or suspected privacy or security breaches or if you do not feel your concerns have been addressed in Our privacy statement, feel free to contact Us. You may contact Us in the following ways:
- By email to [email protected]
- By phone at +1 972 468 3000
- By mail at:
3201 DALLAS PARKWAY
FRISCO, TX 75034
UNITED STATES OF AMERICA
Because Altair will continue to implement new technologies and improve the services and features We provide, this statement is subject to change. Changes or additions to this privacy statement will be posted for 30 days. If We change Our information practices or this privacy statement in such a way that your personal information may be used or shared in a different manner from when it was collected, We will notify you by means of a notice on this site prior to the change becoming effective. We will give you the opportunity to opt-out of having your information used or shared in that new manner.