Experience Management
Working with an Experience Management-Focused Organization, You’ll Feel the Difference Immediately
Never satisfied with the status quo and wholly committed to the experiences we are responsible for, in 2019 we transformed into an Experience Management (XM)-focused organization. We partnered with the leading experience firm, Qualtrics, to integrate a new technology platform and built a proprietary model focused on our four core constituents: the client partner experience (CPX), customer experience (CX), supplier partner experience (SPX), and team member experience (TMX).
Being an XM company means we collect both qualitative experience (X) and quantitative operational (O) data, which offers deeper insights never before seen in global mobility. The outside-in approach of XM, where we incorporate valuable feedback from our stakeholder groups to help guide decisions, innovation, and investment (versus the traditional method of making decisions based on internal, siloed information), leads to product enhancements all aimed at improved experiences.
Key Features
Capture
Efficiently review updates on every ongoing relocation
Analyze
Turn inputs into actionable insights
Act
Make adjustments on the move
Monitor
Uncover patterns that lead to program improvements
Customer Experience
Every relocation ends with a change of address, but the measure of its success is more than the destination. It’s the journey. Through our intuitive XM platform, our teams have insight into every ongoing relocation. Our goal is to deliver a seamless, customized relocation experience for every employee. And through our more than 1.3 million customer sentiments in an ever-evolving model, we can now employ predictive analytics to understand the key drivers of a positive experience (learn more about the power of XM data here).
Omnichannel Dashboard
Our team monitors every ongoing relocation and assignment through this highly visual, at-a-glance view.
X-checks
What we call pulse surveys. These succinct digital check-ins elicit to feedback from relocating employees before, during, and after a move.
Close-the-Loop Resolution Tracking
Our XM technology flags any issue and notifies the right Altair Global team member to prompt a personalized, timely response.
Client Partner Experience
Our clients’ experience with Altair is just as important to us as our customers’. For mobility administrators and HR leaders, Altair utilizes the same industry-leading experience platform to create listening posts for client partner feedback. Our clients benefit from the same features — Omnichannel Dashboards, X-checks and Close-the-Loop Resolution Tracking — just with a different focus. Through XM, we can help validate program changes and improve the customer experience.
Real-time Discovery Process: With our XM platform and digital X-checks, every move becomes an opportunity to improve your relocation program for this move and the next. XM doesn’t just account for individual preferences and adjustments — with predictive analytics, we enable our clients to see the emerging trends and apply those learnings to their entire program.
Supplier Partner Experience
We know our business couldn’t succeed without the support of our valued supplier partners; we also know that it is vital that our partners act as an extension of our brand. Therefore, Altair ensures our supplier partners are well-versed in our XM initiatives and exemplify our XM philosophies. Read more about our Supplier Partner Experience here, including our Supplier Partner Certification program.
Team Member Experience
Now, more than ever, companies must ensure their team members are engaged and fulfilled. At Altair Global, we’ve always believed in providing a great culture — a place where team members feel valued, a place where people are excited to help our clients move their employees all around the globe. Discover how we make Altair Global a career destination on our Careers page.
Our focus on managing and elevating each experience across our business is the core foundation of XM philosophy. Our experience metrics and close-the-loop process are key differentiators in the mobility space providing deeper focus on what is most important to our clients, customers, supplier partners, and team members.
