What’s better than arriving in one’s new destination and already having a connection there to offer guidance? Enter ReloBuddy. To start, Altair generated a list of the Client’s employees who had completed a move. The Client then sent a custom survey asking if they would volunteer to be a peer-to-peer guide (or Buddy) to current employees and new hires relocating to where they were or had been. Through a joint venture, ReloBuddy launched in July 2018.
This new program was marketed and discussed by the Altair Consultant during the Benefits Overview call (which occurs right after the Welcome X-check) with a relocating customer. The Altair Consultant would confirm if the customer would be interested in being paired with a vetted ReloBuddy. If so, Altair would share this information with the Client, who then made a match. The primary matching criteria is destination location, followed by details like family size, origin location, and whether they are relocating with pets. A ReloBuddy Program Guide with FAQs was also posted to the employee’s Altair STAR Customer Portal for easy access to retrieve.
ReloBuddies can share their own personal relocation experience, offer invaluable on-the-ground advice, and even help relocating customers make new connections locally and be a friend themselves. It is entirely up to the ReloBuddies how they want to connect (phone, text, email, in person) and how much time to spend based on their availability.
The result of the program rollout was one of success. The Client’s employees who served as a Buddy were able to get something out of the program by giving back and sharing their experience with those just staring their relocation journey. Newly relocating Buddies also then had the benefit of a mentor and social connection at their destination before they ever stepped foot in their new city. We call this a win-win!