If the mobility industry has collectively learned nothing else over the recent past, to expect the unexpected is emerging as the legacy of our time. As we wrap up 2021 and look ahead to what’s next, consider an exercise of putting your policies and practices through a simple stress test. This can be as easy as imagining your current program subjected to a hypothetical directive to quickly shift focus either to savings to meet a business shift toward cost sensitivity or toward program enhancements to accomplish a goal such as attracting talent into a new market or corner of your business. Could you nimbly shift volume between available tiers or types of policies? Are there any notable gaps in benefits, supply chain support, or services? Are any benefits dated, too generous, rarely used, or driving poor employee experiences? What did you learn over the past couple of years as we navigated a very uncertain climate and can these learnings be formalized into all-weather strategies for your program going forward?
An investment of time to consider these questions today will hopefully position you and your team for success in the face of whatever the future of mobility may hold.